Who this policy applies to
This Privacy Policy applies to Aussie Real Estate, our website visitors, property owners, buyers, tenants, landlords, investors, suppliers and people who communicate with us online or by phone.
Where a local agent, office, partner or service provider is involved in your enquiry, that party may also have its own privacy obligations and privacy policy.
Personal information we may collect
We may collect your name, email address, phone number, property address, suburb, postcode, preferred contact method, property type, buying preferences, selling intentions, leasing needs, budget range and any message or supporting details you choose to provide.
We may also collect technical information such as page visits, device type, browser type, referral source and general website analytics when you use our website.
How we collect information
We collect information when you complete a form, contact us by email, call us, request a property insight, register as a buyer, make a leasing enquiry, interact with our social media pages or otherwise provide information to us.
We may also collect information from public property records, real estate platforms, professional partners, referral partners, analytics tools and service providers where lawful and relevant to the property service requested.
Why we use your information
We use personal information to respond to enquiries, provide property guidance, prepare property insights, register buyer interest, discuss leasing support, manage communication, improve our website, protect our business and comply with legal obligations.
We may use your contact details to send relevant property updates or marketing communications where permitted by law or where you have consented. You may ask us to stop sending marketing communications at any time.
Disclosure of information
We may disclose your information to real estate professionals, agents, administrative staff, technology providers, marketing providers, analytics providers, legal advisers, finance or conveyancing partners, property service providers and regulators where reasonably required.
We do not sell your personal information. We only share information where it is connected to a service request, legal requirement, business operation or consent given by you.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Information may be stored in secure business systems, email platforms, customer management tools, website forms, cloud services and analytics systems. No online system can be guaranteed completely secure.
Access, correction and complaints
You may request access to your personal information or ask us to correct information that is inaccurate, out of date, incomplete or misleading by contacting admin@aussierealestate.com.
If you have a privacy complaint, please contact us first so we can review and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will apply from the time it is published on our website.